Hello Box Support Team,
I am currently configuring SAML SSO for Box using Azure AD as the Identity Provider, but the setup seems to be stuck and I’m unable to proceed.
Issue description
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I started the SSO (SAML) configuration around 6:00 PM yesterday (JST).
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Since then, the Box Admin Console has continuously shown the status:
“Awaiting file connection” -
Under SSO Certificates, it still shows “0 of 2 in use”.
What I have tried
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I have attempted to upload the SSO certificate multiple times from the Admin UI.
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The upload appears to complete, but the certificate is not recognized in the UI, and the count remains 0/2.
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I have reviewed several Box and Azure SAML setup articles and documentation, but none addressed this specific behavior.
Questions / requests
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Is there any known issue or common cause where uploaded SAML certificates are not reflected in the Box Admin Console?
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Is it possible that the SSO configuration is in a stuck or inconsistent state?
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How can I completely reset or clear the current SAML SSO configuration and start the setup from scratch?
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If there is a specific procedure or prerequisite to reset SSO settings, please let me know.
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I have attached a screenshot of the current Admin Console status for reference.
Thank you very much for your assistance.
Best regards,
Miho.O