Box fails to Auto-Update

Question

We’re having an issue with one of our user’s Macbook’s. Box fails to Auto Update for some reason.

This is a Company Portal installation and we have custom configuration profiles setup to allow Box full disk access and what not.

All our other Mac user’s do not get this error/pop up so I'm certain it’s an issue specifically with this user’s MacBook but I’ve tried resetting Box, and uninstalling/re-installing with a new Intune package. This error continuously pops up.

Anyone encounter this before? The mac is running Sequoia and is an apple silicon Mac.

jakjang · Answer

My initial guess is that there might be some hidden/background process that’s lingering from the current client. Does uninstalling →restart → install (or even better, explicitly checking Activity Monitor on this particular machine to ensure no lingering Box Drive process sticks around after the restart) allow the update to go through?

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