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Question

upload button disappears

  • September 19, 2026
  • 1 reply
  • 17 views
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When I start selecting multiple photos sometimes the upload button just disappears 

1 reply

Rona Box
  • Community Manager
  • September 22, 2026

Hi ​@Onset, 

Welcome to Box Community, and we’re here to assist and resolve your upload issue! 

 

Let's get started with the following information, 

  • If you are to upload a single file at time, will the upload button disappear as well? 
  • Assuming you are uploading via the Box website, could you upload multiple files via drag & drop? 
  • What is the total size of the file you’re uploading? 
  • Do you get an error, or just the upload button disappears? 
  • What is your permission in the affected folder? 
  • Are you able to upload multiple files in your own folder? 

 

In the meantime, we have listed down the preliminary troubleshooting steps to resolve your upload issue: 

  1. Update your browser to date the latest version. Please see this article.
  2. Clear your browser’s cache and cookies. 
  3. Try another browser
  4. Temporarily disabling browser extensions/plugins or ad-blockers that may interfere with Box UI scripts.

 

Hope it works! Feel free to reply if you need additional assistance. 

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