Membership Plan.

been trying to upgrade my subscription from free to a better one and it tells me this message even though i verified my email and phone number

Hi ​@JoeEl and ​@Yasser, 

Welcome to Box Community, and we’re sorry to hear that you’re encountering error while upgrading your Box plan. 

To help evaluate your account, and proceed with your Box upgrade. Kindly reach out to our Sales team and use the live chat function on box.com/pricing or email us directly through billing@box.com. 

We hope to get this sorted out soon, and thanks for posting! 

Please can anyone tell me what is the meaning of this “There was an error processing your request.

Your account needs further verification, please submit a ticket at support.box.com.” 

What can I do to go further?

I have been trying to upgrade my account and I get this error.

There was an error processing your request.

Your account needs further verification, please submit a ticket at support.box.com.

Hi ​@yvonnechencc, welcome to Box Community! 

It appears that you are experiencing the same error during your Box upgrade. To accomplish your Box upgrade,  kindly reach out to our Sales team via live chat on  box.com/pricing or email us at billing@box.com. 

We hope that by reaching out to our dedicated team we’ll get to resolve your issue the soonest! 

Hello, I was trying to upgrade the account from free to Personal Pro, however when trying to make a purchase I’m getting the following error: 

There was an error processing your request.

Your account needs further verification, please submit a ticket at support.box.com.

I kindly ask for your support. 

Hi ​@MG10, welcome to Box Community! 

First, are you aware that you’re already subscribed to Personal Pro account? If so, are you looking to upgrade your Box plan to Business Starter account? 

For us to help accomplish your upgrade request, you can email us at billing@box.com or reach out to our Sales team via box.com/pricing. 

We hope to get this sorted out soon and thanks for posting! 

Hello,

I’m trying to upgrade my free Box account because I’m over my storage limit. When I attempt to check out, I get this message: “Your account needs further verification, please submit a ticket at support.box.com.”

However, when I go to support.box.com, I can’t find a way to submit a ticket, possibly because I’m on the free plan. I seem to be stuck: I need to upgrade my account, but the verification message directs me to a support option I can’t access.

Could someone from Box help verify my account or tell me how to submit a ticket so I can complete the upgrade?

Thanks.

There was an error processing your request.

Your account needs further verification, please submit a ticket at support.box.com.

Hi ​@delladmin, welcome to Box Community! 

Please get in touch with our Sales team to review your account, and accomplish your Box upgrade. To do so, please go to box.com/pricing. 

We hope to get this sorted out soon! 

Hi! I am trying to upgrade my plan and box says I need some form of verification, and asks I submit a support ticket. Yet the support ticket link and contact support button both just lead to the forum.

This is quite frustrating, how can I get verified to upgrade my plan?

Hi ​@mems1010, welcome to Box Community! 

We moved your post to this related topic to address your Box upgrade, also to explain why it always loop you back in the Community Forums while trying to submit a support case. 

If you are getting the exact error as shown in this thread during your Box upgrade, you can contact our Sales team by  box.com/pricing and use our live chat feature. 

Meanwhile, if you are trying to submit a support case - note that your option to reach different support channels (such as email, chat or phone support) can be limited depending on your Box plan. For freemium users, you can only use Community forums to reach the Box Support team. For more details, please see this article. 

Hope it helps! 

I am a new user on the free plan.  When I try to upgrade my plan to business starter I get 

Hi ​@arxeiografeiou, welcome to Box Community! 

We moved your post to this related topic and we’d love to continue the conversation to this thread. 

Upon review, you have successfully upgraded to Personal Pro on the 15th. Do you still have questions regarding the upgrade that took place?

We wait for your reply!