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Box Drive login loop — OAuth pkce_verification_failed — cannot create password

  • September 21, 2026
  • 1 reply
  • 39 views
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I’m unable to authenticate Box Drive on macOS. Browser authentication with my Google-linked Box account succeeds, and I receive the successful login notification, but Box Drive immediately returns to the login screen.

Box Drive logs show:

OAuth2 token API request failed with error: pkce_verification_failed with description: PKCE verification has failed

followed by:

User is logged out. Showing login dialog.

I have reproduced this in both Chrome and Safari.

I have completely uninstalled and reinstalled the latest Box Drive (2.54.172), with the same result.

boxfileproviderctl domain list returns an empty domain list, so Box Drive never creates its File Provider domain and therefore never appears in Finder.

My Box Account Settings show Authentication → No Password Created. When I click Create Password, Box.com returns “There was a problem changing your password.”

Entering my Box email address at the normal Box login screen automatically redirects me to Google authentication, so I have no way to bypass Google authentication with a native Box password.

    1 reply

    Rona Box
    • Rona Box
    • Community Manager
    • September 22, 2026

    Hi ​@FrustratedUser79, 

    Welcome to Box Community, and we’re glad to assist in your error while logging in to Box Drive! 

     

    Did you observe similar login-error when in the Box Web-App?  If you can successfully login through the browser but the error is persistent in your Box Drive login. Kindly reset your Box Drive application manually. 

     

    Resetting your Box Drive on Mac: 

    1. Quit Box Drive if it is running.
    2. Download and open the Box Reset Tool zip file.
    3. Open the Box Reset Tool from the Downloads folder.
    4. Click Reset.
      • You should see a prompt stating “Box Drive reset successfully”.

      MacOS_Box Drive_Reset Successful.png

    5. Open Box from your application folder and log back in.

    The Box Reset Tool will write logs of actions performed to your Desktop folder under “Box-ResetTool-logs_(<currentday>)”.

    Once you restart Box Drive, you can review any archived unsynced files and either upload them manually or delete them to free up hard drive space.

    Restart your machine and log in again. 

     

    Hope it works! Let us know in this thread if you need additional assistance. 

     

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