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Question

Older versions were overwritten

  • September 22, 2026
  • 1 reply
  • 35 views
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Hello, 

 

I have been using ChatGPT to make updates to this file in Box. The last version was made last night. It was made the wrong way. instead of adding section 16 and onwards to the previous version, it replaced the previous version, as well as a number of version going all the way to June. all told, V10 to v3 all have the same content as it was made yesterday. 

I am under the impression this is not possible, with or without AI. can you please help me understand what happened? how can I get the version from last night before it was overwritten?

 

Jeff 

1 reply

Rona Box
  • Community Manager
  • September 25, 2026

Hi ​@Jeff Li, 

Welcome to Box Community, and we’re glad to further assist! 

 

To help resolve the issue with your version history I created a support case. Please keep an eye out our member from the Box Product Support team will reach out through email. 

 

Thanks for posting! We hope to get this sorted out soon.

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