We set up some new internal users and they never received their invitations. I tried deleting them and resetting them up, and I also tried clicking on resend invite in their user account, but our Microsoft 365 Exchange Message Trace shows no emails coming from box at all. Not sure what to do. We have the seats available under our Business license.
Question
Invitations are not being sent
Hi
Welcome to Box Community, and we will make sure that your newly added users are correctly receiving Box notifications!
For us to review your new user’s email address I’ll open a support case and a member from the Box Product Support team will reach out to you in email.
We hope to get this sorted out soon, thanks for posting!
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