Changing Main Admin not working!

 👋 Hi ​@KHoward66, welcome to the Box Community! Allow me to assist.

To resolve the issue where the confirmation email is not being received, you should check and address the following potential causes:

1. Disable Silent Mode (most likely cause)
   If the Main Admin has Silent Mode enabled, Box temporarily suppresses and holds all user notifications resulting from admin actions, acting as a “holding pen” for email confirmation links. To resolve:

   • The Primary Admin must log in, navigate to Admin Console > Enterprise Settings > Notifications, and turn Silent Mode off. Once disabled, all pending email confirmations (including the admin transfer confirmation link) will be released and sent immediately to the inbox.
     Learn more: Using Silent Mode to Suppress User Notifications
      

2. Verify email domains
   For security purposes, Box requires that the email domains of both the current (old) Admin and the new Admin (the Co-Admin) are verified within your enterprise’s Domain Management settings. If either domain is unverified (or if the new Admin is using a public domain like Gmail or Yahoo), the transfer confirmation cannot be completed.

   • Ensure both email domains are verified under Admin Console > Enterprise Settings > Domain Management.
     For steps on how to verify domain, please check out: Domain Management, Verification, and Auto Enrollment
      

3. Additional email troubleshooting:

   • Spam/Junk filters: Ensure that noreply@box.com is added to your email contacts or safe senders list.
   • Corporate IT/firewall: Have your organization’s IT department allowlist emails from the box.com, notify.box.com, reply.box.com, and track.box.com domains to ensure they are not blocked at the gateway level.

If you require additional assistance, please submit a ticket to our Product Support. Thank you!

📌 How to create a Box Support Ticket