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Question

Switch from monthly to annual payment

  • July 27, 2026
  • 2 replies
  • 12 views

Hello, 
I currently have a license that I pay for on a monthly basis. I want to switch to an annual payment plan, but I can't find the option to do so... could you please help me?

2 replies

Jey Bueno Box
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  • Community Manager
  • July 27, 2026

👋 Hi ​@TaniaHernandez, welcome to the Box Community!


To switch your billing frequency to annual, go to your Account profile > navigate to your Account Settings > Account tab. Scroll down to the Account or Plan Details section, where you can upgrade and select Annual as your billing frequency.


If you don't see this option or run into any issues, please email our Billing team at billing@box.com, and they will be happy to assist you. Thank you!


  • Author
  • New Participant
  • July 28, 2026

Thank you I did ir and It works, ¡¡ … now I have another problem

I loose the right to access to the email With which i opened the account . How to modify the password or enter te account ?

I'm worried because [removed by moderator] .

Can you help me please?