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Question

'the account this folder belongs to has run out of space' - I have unlimited storage?

  • September 1, 2026
  • 1 reply
  • 6 views

Getting an error on all uploaded files that account is out of storage but i’ve got unlimited storage so I don’t see how?

1 reply

Jey Bueno Box
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  • Community Manager
  • September 1, 2026

👋 Hi ​@Rodells, welcome to the Box Community!


I can confirm that your plan provides unlimited storage. In many cases, this type of issue occurs when the owner of the folder has reached their storage limit, which prevents additional files from being uploaded.


If you’re not the folder owner, you may want to check with them to confirm their storage status.


If the issue persists, please submit a ticket to our Product Support. Thank you!