Issues Changing Documents and Signing in

I am the Primary Administrator of my business account, but my current session is trapped in a Free/Personal OAuth mapping loop.

When I try to update my primary email from [removed by moderator] to admin@dakjencreative.com, the web panel fails with: "The Box account is already linked to another Google account." Attempting to change or force a master password returns a 401 Unauthorized API error because no standalone password exists in the master database.

Because of this loop, I am blocked from submitting a traditional help desk ticket. Can a Box Community Moderator please manually escalate this thread and create a backend support case so a Tier 2 technician can purge the broken Google social login mapping records on my profile?