Admin and End User forums

Is there a way to enable KBA for signatures with Box Sign? I have to send IRS documents for signature and in order to do so electronically, I have to use KBA. When I googled to see if this is possible, it said to look under the enterprise settings. The option is not listed there. 

I am Admin.Our Box environment has 4 users. Two of the users are designated as Member permission, one user is a Co-Admin.I need to view/open deleted files from a Member user. How can this be done?

HI, I’m looking to download a folder in the trash bin and it wont let me restore it due to the overlimit storage. I want to download the folder before it gets deleted. Can you assist me- It is schedule for full deletion on the 22nd of this month.

I am exploring a method to restrict certain file types (.exe and .msi for example) from being uploaded into our Box (Enterprise Plus) instance and I don’t see a native way to “block” uploads based on file type. I am thinking the only way to “achieve” this would be to use the Box API to search for files (or perhaps Shield Alert Event list?) with the specific extensions periodically and delete them.Using a normal search, I am concerned about lag time from search indexing, as well as the cadence of that search.I suppose I could create a Classification policy to classify these files by type, then use Shield to apply Security controls on the classification until the file is deleted by the API process or a Governance Policy, or until someone reviews the alert deletes the file manually. Box Relay seems out of the question as it doesn’t seem to propagate into subfolders, nor can I run a scheduled relay to delete based on Classification alone.Are there any clean ways that you’ve accomplished th

I have been a video that is 15 hours long.  I can only view the first 10 hours and then it stops.  How can I view the rest of it?  

Would you happen to know why our JCB Purchasing Card is not being accepted by the Box payment system?

Due to the highly regulated nature of my industry - we need to be pretty rigid on standards, access, structures etc. We’ve broken our root structure into individual projects. Each project adheres to a strict folder structure. At present there are hundreds. That’s fine. It will grow as we scale and that’s also fine. My sticking point is on permissions. I’ve no idea how to structure this at scale. Role based access is the best bet going forward. But certain roles only need to see the projects of the clients they’re assigned. Other roles only need certain subfolders in each project. Some roles need very little and some need a lot but only some of the time.For example in a project build, only certain roles should see. One it goes live, that access is removed and other roles can come in with certain access etc etc until it’s closed and archived. Multiply this by a few hundred with different clients having different needs and I’m stumped how to do this. My first instinct is perhaps a group p

Hi Box -I just purchased a year of the Business plan, which includes 3 seats.Since I just purchased this, the plan shows just 1 user -- me.But when I try to add another user, it says I will get charged for a 4th seat. This doesn’t seem right.How can I add a user to one of the remaining 2 seats that are included in my plan?Thanks

BOXでデータを共有していたのですが、相手が辞めてしまったみたいでデータが無くなって見れなくなった。データをダウンロードする方法はありますか？ I was sharing data on Box, but it seems the other person has left the company, and the data has disappeared and can no longer be viewed.Is there any way to download the data?

Is there an admin panel setting such that every time a user:Selects a file Clicks Share Link Selects “People with the link” as their scopethe setting I desire would then enforce the Link Settings option “Password Protect - Require password” to be enabled every time?This setting ideally would disallow org-wide from any users from ever making a URL that would make a document entirely public, while still allowing the user to make a file or folder that doesn’t require a login to open.

My program manager has sent me an invitation to share his folders on BOX. Also an associate has shared some files in another folder for another effort. Last week I was able to get access to the associate's folder however I was not able to get access to my Program manager's. I couldn't set up a second box account based on my email address associated with my PM’s invitation.  I tried using both email addresses my PM associates me with.

Unable to add user that was previously deleted

I recently deleted a license that was used by a former employee and transferred the data associated with them. Why am I not seeing an available license to assign? I would like to move the license that was occupied by the former employee to our new employee. Thank you, Mike

I created a folder and am trying to add someone as a collaborator (editor). When I send the invitation, I immediately get an email message saying that he has accepted the invitation, but he hasn’t. When he tries to log in using the link, it wants him to create a new account and pay for it. What am I doing wrong? Thanks!

When I click on ‘details’ of a file at the bottom under Metadata is says There was an error loading metadata.What does that mean

Hello!I am currently a Free user but am considering upgrading to Personal Pro.If I upgrade, can you confirm that my new 5GB file size limit will apply to collaborators (Free tier) when they upload to folders I own?Additionally, will these uploads count toward my 100GB storage quota instead of theirs?Thank you!

ご担当者様 いつもお世話になっております。 [removed by moderator] のアカウント（管理者）を削除したいですが、管理権限を移管できない、キャンセルもできないです。 僕は [removed by moderator] のアカウント（個人用）を単純に削除、弊社の組織用のアカウントを利用できるようにしたいです。 何卒よろしくお願いいたします。 Gao Yunhe  To Whom It May Concern,Thank you for your continued support.I would like to delete the [removed by moderator] account (administrator), but I’m unable to transfer the admin rights or cancel the process.I simply want to delete my personal [removed by moderator] account so that I can use our company’s organizational account."You do not have permission to confirm this administrator transfer. Unable to confirm administrator transfer. Please log out, log in as an administrator, and try again."Thank you very much for your assistance.Gao Yunhe

After setting up SSO with google workspace, I get this error: 403. That’s an error. Error: app_not_configured_for_userService is not configured for this user. I removed the app on google, but i am unable to remove the sso on box and start over.  it says it needs another cert.  I understand this is for safety, but I am able to login with my admin account without sso straight to box.  can someone help?

I have a user with a name change - How do I do a name change but maintain all authority levels, files and folders connected to her original name?  

Last year there was a functionaliy BoxUtils that was able to generate such report.Is show all names and to which files they have access to and what type of access. This eliminates the need to access folder by folder to see this which is not efficient.Does anyone know how to run such report? thank you

Hi, For one of our employees, he recieved an email stating that his payment method for Box was declined and it came from a [removed by moderator] email address. However, it still seemed like a phishing email, so we looked into it further and it was sent from an AWS IP Address instead of a Box Domain IP address.So I wanted to see if it was possible to talk to somebody from the Box Security Team to see if they could verify this email.

Box will end of life (EOL) Box Sync in December 2026. We will provide customers with twelve months of notice before the EOL.How did Box arrive at this decision?Our intent has always been to offer a single desktop app for accessing and working with Box content. For current Sync users, moving to Box Drive will give them a faster, smarter, and more secure way to bring their cloud content directly to the desktop — without the overhead. Box Drive lets users access the full structure of their Box repository from their desktops, while freeing up local storage, enhancing performance, and adding modern capabilities built for collaboration, compliance and scale.Recently, we announced that Box Drive now has folder redirection available for Windows devices, and the ability to curate their desktop experience via the Hide Unhide files and folders capability, both available starting in v2.48 of Box Drive. The addition of these new functionalities in Box Drive has brought our app on par with our visio

Is the Box website service working properly right now? I can't connect to the webpage.

Hi - I am trying to download some backup copies of many many files and folders, and several of the files have characters in their file names that Box allows but Windows doesn’t. I want to find the files with for example a colon (:) in the file name. Thanks

Hi Everyone,We have a situation where 4 users in our organization were using Box accounts under an Enterprise License, which expired at the beginning of December 2025.Since then, Box has locked these 4 accounts. We can still log in, but we cannot access any data.My vendor has been trying to help by submitting a ticket and sending daily emails to Box Support with the subject line:“Urgent! Box Product Support - Update on Case #3465535”However, we haven’t received any response for about 4 days now.I’m new to Box and wanted to post this here in hopes someone can guide us on:How to reactivate the accounts after the license expired Why it seems so difficult to get timely supportThank you in advance for any help!Nhat Le