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Q&A, Conversation for Admin and End User specific topics

256 Topics
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YasukeyNew Participant
asked in Admin Forum
Access Restrictions in Box

I have a question regarding access restrictions in Box. We would like to control the devices used by external collaborators. Is it possible to configure the restriction for both general PCs and thin clients?Thank you in advance for your support.

1331
Jey Bueno Box
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Daniel49085New Participant
asked in End User Forum
Repairing PC

I am sending in my PC for repair. How do I stop syncing and remove the Box folders without losing the data.

181
Jey Bueno Box
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RSSNew Participant
asked in End User Forum
Cross-border transaction (Japan-UK)

My company is a Japanese company based in Japan.Can we use Box Sign for e-signing NDA and an outsourced contract with an engineer who is based in the UK?

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sobermeyer BoxNew Participant
asked in End User Forum
Microsoft tagging in cells excel

Hi! I am trying to see if it’s possible in the desktop version of Excel when saving back to Box, to tag their my team via the Microsoft directory in specific cells. Unfortunately Box doesn’t allow me to do this. Is there a workaround? TYIA!

1141
Jey Bueno Box
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vb90291New Participant
asked in End User Forum
File Count for Folder Contents

I am saving documents from ShareFile to Box.com. I need to double check that the migration is catching everything. To that end, I want to check the file count for every folder. I don’t see that option in Box. Very frustrating. Any tips appreciated.

611
Jey Bueno Box
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takamatsubuildNew Participant
asked in End User Forum
認証メールが届かない

新規アカウントを作成してアドレスでログインした際に送信されるPW設定のメールが届かない

6443
Jey Bueno Box
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sobermeyer BoxNew Participant
asked in Admin Forum
Google groups in Box to automatically add users to folders?

Hi all!  Is there a way for a Box folder to sync with our Google groups? We heavily use email groups at our organization. When we add members to a Google group, it would be helpful to automatically add them to a box folder, but I don't know if this is possible.  Has anyone accomplished this before? 

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Jey Bueno Box
Jey Bueno Box
Jey Bueno BoxCommunity Manager
published in Admin Forum
Tuesday Tips and Tricks: Multi-Factor Authentication
Tuesday Tips and Tricks: Multi-Factor Authentication

At Box, we understand how crucial your content is, and we are committed to ensuring its security. 🔐⚙ Multi-factor authentication (MFA) is one of the most powerful tools available to admins for verifying user identity and securing access to content. MFA is a security mechanism in which users must provide two or more pieces of evidence, or factors, before being granted access to a product or service, such as Box. If your organization does not use single sign-on (SSO) for authentication, Box allows users to set up two-factor authentication (2FA) for their accounts. The first factor is a password, and the second factor is a one-time password (OTP). You can choose from authenticator apps, SMS, or email for the second factor. 🔴 SMS 📲A short message service, the text messaging you use on your phone, and receives one-time passwords created from a secure random generator. 🔴 Authenticator apps 🔐🔢Generate unique one-time passwords (OTPs) using algorithms, with each password expiring after a

2440
Jey Bueno Box
Jey Bueno Box
Jey Bueno BoxCommunity Manager
published in Admin Forum
Tuesday Tips and Tricks: Boost Your Enterprise Metadata Management Strategy with Box
Tuesday Tips and Tricks: Boost Your Enterprise Metadata Management Strategy with Box

To implement a comprehensive metadata management strategy, you need a centralized platform to create, store, collaborate, and organize your content effectively. That’s what Box offers: an enterprise solution that facilitates the entire lifecycle of your metadata with automated workflows, AI-powered features, and secure and compliant cloud storage. The Intelligent Content Cloud enables you to make the most of your metadata with:  Box AI: Leverage artificial intelligence and advanced machine learning models to ask questions about a document or gain insights from a spreadsheet based on your content metadata Box Hubs: Create portals to centralize content resources and use AI to ask questions across multiple documents Box Relay: Use your metadata to get your contracts easily signed, streamline your content review process, and create workflows in minutes with tools and templates  Box APIs: Empower developers and IT teams with tools to create and customize metadata templates that meet y

250
Jey Bueno Box
dzarazua Box
dzarazua BoxNew Participant
asked in Admin Forum
User File Permission for Box Hubs

How does Box Hubs interact with a user’s file permissions? For example, would a user see/interact with a file if they aren’t invited to the Hub already?

2214
Jey Bueno Box
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DBSmith378New Participant
asked in End User Forum
Infinite requests to change my password

I can't login because Box.com keeps telling me I need to change my password. I've now changed it twice and I'm stuck in a loop of frustration.BTW, the number of questions I have to answer to post this topic is unprecedented in my experience.

1564
Jey Bueno Box
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Dave_BNew Participant
asked in End User Forum
Using pinyin in filenames

I’m using the Obsidian app to learn Mandarin, and it creates markdown files. I back it all up to Box.I came across a problem where I can’t create files with pinyin in the names. Mandarin has a lot of homophones, and I wanted to be able to organise them as they come up.As an example, take yi. It could be written yī, yí, yǐ, or yì, according to whichever tone it takes. However, I can’t create filenames using any of the variants with a tone as Box sees them all as ‘yi’, telling me I’ve already named a file this.I was hoping that someone, even if they aren’t using pinyin, might have needed to create names in languages that use diacritics of any other kind that might have generated this conflict.When I try it doesn’t change the tone mark over the word, but it does append my email address because there’s a naming conflict. If I put a third pinyin with another tone it does the same, but adds a 2 to the end of the email, and so on. This makes a mess within Obsidian.I don’t have any problem cre

393
Jey Bueno Box
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boxuser360New Participant
asked in End User Forum
Box folders on one of the computers is not syncing

Hi,In the office, we have three computers with Box Drive installed, and all folders are set to sync. However, some files are not syncing on one of the computers, while the other two computers sync the files and folders without any problems. When I check Box Drive, there are no error messages.I'm guessing the internet is not an issue here since the other two computers are syncing fine.I thought about logging out and logging back in to Box Drive, but I'm concerned about losing any unsynced files.Please help me resolve this issue.Thank you.

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Jey Bueno Box
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pomi4147New Participant
asked in Admin Forum
I can't login to my account

I can’t login it says the following:“We found an issue with your accountGoing forward, Box will require that your Google account address matches your Box account address.” None of the login paths work - google email isn’t connected to the account and my personal email is giving this error. I can’t even login to contact support. Password reset doesn’t work. At this point I just want to login to delete my account. Could you please help?  Thank you,Jiri

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Jey Bueno Box
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Tony C NYCNew Participant
asked in Admin Forum
BOX Drive - Authentication issue with SYNOLOGY Cloud Sync

I had a power hit, my SYNOLOGY device running cloud sync dropped the connection to box.  It now fails to re-authenticate - I get the following error.   Windows received an HTTP error message: 403 (Forbidden) from "synooauth.synology.com"   All other devices work just fine and I have double checked credentials and updated all drivers and restarted all devices.

1561
Jey Bueno Box
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Vincent TrousseauNew Participant
asked in Admin Forum
Last access data on all our files and folders

Hello!We’re starting a clean-up exercise on our content, and we’d like to categorize content depending on last access date (content not accessed in last 12 months, 24 months, 5 years).The Files and Folders report includes last modified date but not last access date. Would there be a script we could use to generate the data we need or even better a way to get that through reports? We have 400 TB of content / 120 million files in case that has any bearing on the recommended option.Many thanks!

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Jey Bueno Box
Buff Driver
Buff DriverNew Participant
asked in End User Forum
Collaborate with Box?

I am fairly new to Box. I would like to know how I can collaborate with Box?

492
thomasdeely Box
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ChrisNew Participant
asked in Admin Forum
Box Sync to desktop

Is there a setup in Box that allows users with proper permissions to save data to their desktop?  Box Sync use to perform this task perfectly; however, it no longer works.

3111
Jey Bueno Box
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babreuNew Participant
asked in Admin Forum
Password expired can't access the old email

Hello, I would like to require assistance on changing the old email registered for my account, that I just had knowledge once I was logout and my password has expired. But I can’t access the old email because I changed the domain of it. I checked previous topics but they say to require support on it. Thanks, Bianca

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Jey Bueno Box
Jey Bueno Box
Jey Bueno BoxCommunity Manager
published in Admin Forum
Thursday’s FAQ: Metadata
Thursday’s FAQ: MetadataF.A.Q.

Metadata allows users and applications to define and store custom data associated with files and folders. This plays a crucial role in keeping everything organized and accessible. If you want to acquaint yourself with Metadata at Box, please refer to the Metadata Guide, which reviews basic workflows and definitions. Below are some frequently asked questions (and answers!) about metadata:  Questions Answers How do I add templates to my enterprise? Admins can create metadata templates from their Admin Console by navigating to Content > Metadata tab. Can I use metadata without templates? Yes, you can use metadata without templates. For accounts that have metadata activated, you can always add metadata in the Custom Metadata section of metadata. What types of accounts can access metadata? Metadata is a feature reserved for Business Plus, Enterprise, and Enterprise Plus accounts. It is also available on developer accounts through htt

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Jey Bueno Box
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Andy B TPDXNew Participant
asked in Admin Forum
Box AI for Hubs; not recognizing content in folders

I have a Hub that I am using as a test content library. I’ve uploaded several files and I uploaded 1 folder with 10 documents in it.When I query box AI in the hub, AI will not recognized files within the folder, only files outside of the folder.  Is this expected behavior?

671
Jey Bueno Box
Jey Bueno Box
Jey Bueno BoxCommunity Manager
published in Admin Forum
Tuesday Tips and Tricks: Customizing Metadata Templates
Tuesday Tips and Tricks: Customizing Metadata Templates

Metadata allows your managed users to define and store custom data with their Box files. As an admin, you can create templates to track attributes like owners, project names, or release dates. This helps organize, search, and understand your Box files more efficiently. Refer to Box's end-user metadata documentation for more benefits and use cases. 👉 Check out Customizing Metadata Templates article for more details including some notes and reminders related to metadata. Below is your quick guide in customizing metadata templates — from creating, to editing, deleting, and hiding metadata templates. 🔵 Creating Metadata Templates In the Admin Console, in the lefthand navigation click Content. Toward the top of the page, click Metadata. Click Create New. Click Name Your Template and enter a name. Create a name for your first attribute by clicking into the Name Your Attribute field. Click the Format down arrow and select the type of data your managed users can enter into the attr

670
Jey Bueno Box
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ParlaNew Participant
asked in End User Forum
Automatically redirected to Google SSO for my Microsoft account

My organisation recently migrated to Microsoft environment.We collaborate on documents with an organisation using box. Now I am trying to sign in to work in a document but it always redirects me to Google sign-in. I also changed my password, and tried using a new browser, incognito window etc. Nothing worked. I can’t access my account….

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Jey Bueno Box
Jey Bueno BoxCommunity Manager
published in End User Forum
Thursday’s FAQ: Box File Request
Thursday’s FAQ: Box File RequestF.A.Q.

Discover answers to common questions about File Requests to enhance your experience on our platform. Check out the Box File Request FAQ support article for a resource that will help you understand the process and optimize your file-sharing experience. In this support article, you'll find answers to questions related to:  Comparing the current and earlier versions 🔸 Isn’t there already a Box File Request feature? 🔸 Is there functionality in the earlier version of File Request (v1) that is not in File Request (v2)? 🔸 What about links to an existing, older File Request? 🔸 What about existing, older upload embed widgets?   Creating a File Request 🔸 Can I use File Request to upload folders? 🔸 Can I map multiple upload zones to different folders? 🔸 When a File Request is created will the expiration time of its link abide by the enterprise setting for shared links? 🔸 I’m done collecting content! How do I delete my File Request form? 🔸 Can I turn a File Request on and off? 🔸 Can I

780
Jey Bueno Box
adama
adamaNew Participant
posted in Admin Forum
Box Hubs Analytics

Would be great to see metrics on how adopted our Hubs are. How many visits, which box users are visiting, how long each visit is, etc. Is this on the roadmap?  

702
thomasdeely Box

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