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Question

BOX Relay not functioning with certain account

  • April 16, 2026
  • 0 replies
  • 10 views

Hi all, and developers,

I am an assistant from a company where some of us have the individual account, while some senior and managers would have the Business and Enterprise account 

We recently set up a relay with the Business and Enterprise account, which basically would alert certain managers when there is a file uploaded to a box folder. and now there is a problem:

When another Business and Enterprise user upload the file, it will trigger the relay;

But when an individual account user uploads the file, it will not.

 

Is there any way to solve this issue?

Thanks in advance