Support Forum

Account showed up in my email saying I created it with an iphone, I do not use an iPhone please delete this account as soon as possible. I would never create an account using this name

Hello i cannot set password as it is requested by the owner of teh shared folder. Lubica  

Hello,  I’ve created the following folder on Box Drive: [2025 0423 Documents to Dr. Wolfe. However, after downloading it, a duplicate folder named “-” appeared unexpectedly. Could you please look into this issue and let me know what might be causing it? Thank you!    

After using BOX for over 20 years, never had this problem: can’t see anything when open app on iPad and go to account it’s only showing endless circle, can’t see or access any folders. Yet I can see other functions on the left menu which do still function. Any ideas?

Hello, I’ve created a Custom App using the JWT (Server Authentication) method called ZQ_Demo. I’ve configured the app with App + Enterprise Access and enabled the necessary scopes. However, when I try to authenticate using the Box Node SDK, I receive this error: Auth Error: Please check the 'sub' claim. The 'sub' specified is invalid. [400 Bad Request] invalid_grant Can you please confirm whether the app needs to be manually authorized on your side, or if there are any additional steps required for using JWT authentication? Thank you!

Please help me increase my storage. 15gb is not enough. How do i increase to say 25gb?

I have followed all the indicated steps, but the confirmation email informs me I do not have permission to change the admin, even though I am the admin.

Is there ANY work around for using box.com on older Macs? I HAVE to use an older Mac because of the proprietary software and hardware I use for work will not work if I upgrade to the latest greatest OS. Box stopped working on Safari, and eventually Chrome, and now won't work on any Browser. I can't risk my software/hardware not working by updating. It's pretty ridiculous when it worked yesterday but not today. A lot of people can't afford to shell out thousands for new hardware and software.  Every post on these forums I read, the reply is "sorry" from box with very little explanation as to why, or an actual fix. Any tips for a workaround?  

Hello, is this email yours theboxteam@email.box.com? Thank you

I created a shared box folder and I invited users over to collaborate and upload files. When invitees accepted the invitation and tried to access the folder they were unable to upload files. On the other hand, if they try to sign in or register they are asked to pay for a subscription plan. How can I allow my invitees to enter the folder and upload documentation?

3 computers with Box Sync all display 34-35Gb total for "properties" of their local Box Sync folder. However, account on the web is displaying 47.2Gb out of 50Gb available, and stops syncing if it goes over 50Gb (which is actually less than 40Gb on any local Box Sync folder).  Please run the magic script everyone refers to to fix this.  Thanks.

Even I click download button, The download didn't start.I try to fix it by reading download help, change browser and deleting cash etc..However I couldn't download. could you help me? 

I can receive the "Your new Box password awaits" email but <personal information-redacted> cannot. I put in his email address into the password reset form also. I ran a message trace and it shows that I received it, but he did not and it did not go to his junk folder. I already reviewed https://support.box.com/hc/en-us/articles/360043696174-Troubleshooting-Issues-with-Email-Notifications. Thanks.

We have shared a Box folder with a group of parties that requires the link and password. However, one party is unable to access the folder through the link, stating wrong password. When we test the password on our own side, Box states that the password is incorrect. Any idea on how to fix this?

Hello again, Thank you for your response. I can see that deleting the large file did free up some space, but there still appears to be a significant discrepancy in the reported usage. When I total the sizes of all uploaded files, I get way under 10 GB. However, the account settings show 43.5 GB used. Could this difference be due to historic file versions also being counted? I appreciate your help in clarifying this. Best regards, Victoria

I have another Box account with an email that I do not have access to anymore and want to retrieve all my files that are stored on there.  How can I access my files on that account if I no longer have access to my old ISP's email address server?  I have read other post on this topic.  Am I out of luck if I can't gain access to my old email account?  And are all of my files on there not retrievable anymore?

Hello, I accidentally subscribed to the Box business plan, I would like a refund, as I have no use for a subscription, thank you in advance.

After the automated update Box.2.45.185 on win11 every time I run it manually or on AutoStart it is giving the following error...

hi there, my entire drive seem to be emptied out without a trace of all my documents that have been sitting i the drive. is there anyway that BOX can restore everything in history of my entire drive?

Hello, We are testing integration for Palo Alto Cortex XSOAR. As an admin of box if I create an event I can fetch event. However if a co-developer creates an app as co-admin , we are unable to fetch event from his app even though integration is successful. Receiving error: Failed to execute test-module command. Error: Error in API call [403] - Forbidden {"type": "error", "status": 403, "code": "forbidden", "help_url": "http://developers.box.com/docs/#errors", "message": "Authorization Failed", "request_id"

My box.com looks completely different this morning than ever before.  I've lost basically all my files.  Can you please assist immediately? Karine Burney <personal information-redacted>

Hi there, i would like to check if Box Shuttle (legacy) tool can be used to migrate content from windows server 2016 x64 hosted on azure to Box?Primarily, i need to have logs incase of error in migrating of files.

When I signed up for ONE license, I was charged for 3. It clearly said 3 subscribers for 1 account. I need this resolved ASAP and the overcharged amount reimburse. Please refer to invoice # INV12692359.  -Thank you

Hi, It seems like our BOX account is not calculating space correctly, it says our limit of 50 GB is reached but we should have space left? Could you please look into this? I also deleted a large file to get some space back (but I should not need to do this, but trying to solve the problem). The space was not allocated back to be used. Thanks for looking into this as soon as possible, Kind regards, Victoria

Hi, I can't upload the folders from my laptop to Box. I had to create a folder on the Box browser and manually move the sub-folders to BOX  individually. I've already restarted my computer, but it's still the same. What can I do? Thanks!