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Question

Box User Salesforce login error

  • August 11, 2025
  • 1 reply
  • 106 views
D

Hi, 

For several individuals at our company they are not able to successfully login to use the box file viewer in Salesforce. The other users aren’t having any issues so we’re not sure where they went wrong here. 

 

Thanks in advance for the help!

Davis

    1 reply

    Rona Box
    • Rona Box
    • Community Manager
    • August 11, 2025

    Hi ​@DvsMtthws, 

    Welcome to Box Community and we’d love to help with your login on Box for Salesforce. 

    I’ll go ahead and create a new case and someone from Box Product Support team will reach out to you through email. Please keep an eye out and we will be in touch. 

     

    Thanks for posting and we hope to get this sorted very soon! 

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