Hi. I had 2FA enabled for my phone number. I wanted to change it to app so I removed the phone 2FA and tried to setup it with app code. When I do that, when I enter the code it says the code is wrong. Can you help me?
Question
2FA error during setup
Hi
Welcome to Box Community, and we’d love to help regain your Box access!
It appears that the Box account you’ve used to login the Community is not MFA enabled.
For us to address your MFA issue, please reach out to the Box Product Support team and use the email address linked to your affected Box account. To do so, please submit a new case via this support link.
We look forward in assisting you, and thanks for posting!
Hello, I was invited as a collaborator to a Box folder by a company. However, I accidentally deleted the Okta Verify app from my phone, and now I cannot log in due to missing MFA. I do not work for the company that invited me, so I do not have access to their IT team or admin. Could someone from Box support help me reset my MFA or reach the admin? My Box email: <personal information-redacted> Thank you very much!
Hi
Welcome to Box Community, and we’re glad to help with your Box access!
Looks like you're sending this request in behalf of the affected user. For us to address this query, we suggest having the affected user to contact us directly and submit a new case through this support link.
Thanks for posting, and we love to further assist!
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