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Error opening file

  • August 9, 2025
  • 1 reply
  • 37 views

My application is not opening any of the old files saved in it. Is there something wrong with the app? What can I do? It says I need permission to view and the file has been deleted.

1 reply

Rona Box
  • Community Manager
  • August 11, 2025

Hi ​@Diza Oliveira

 

Welcome to Box Community, and we’d love to further assist! 

 

For us to suggest the appropriate troubleshooting steps to fix your issue, would you let us confirm the following information?

  • What is the Operating System running in your machine?
  • How about the current version of your Box application?
  • Is your Box application running? If so, please make sure you are logged in. 

 

Thanks for posting, and we look forward to you reply!