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I’m testing Box’s platform as part of a document collaboration project, and I came across the Box AI feature — which looks promising.

However, when I checked the documentation and my developer console, I couldn’t find any way to enable or access Box AI through the API or UI. I’m currently using a Developer/Free Box account with a custom app and JWT authentication.

❓My Question:

Is Box AI available for free developer accounts, or is it restricted to enterprise-tier plans only?

Also, if it’s restricted:

  • Is there any way to trial or preview it during development?

  • Are the Box AI APIs (e.g., “ask” endpoints) accessible via app users or only through the Box web UI?

Hi ​@devqualwebs 

Welcome to Box Community, and glad to assist! 

 

As of this message, Box AI is exclusively offered to Enterprise-tier plans (Enterprise Plus/Advanced) and that, free developer accounts do not have access to Box AI features.

Thanks for showing your interest in Box AI, and if you plan to use this feature you may consider upgrading your Box plan. To do so, please reach out to our Sales team via box.com/pricing. 

 

Please let us know if you need additional assistance, 

​@Rona Box thank you for your response.

Can you please answer my this 

question if possible?
 

I’m building a web application (React + Node.js) that integrates Box for document storage and collaboration using the Office Online editing feature. Here's a summary of our use case:

✅ Use Case Overview:

  • Users in our app upload various documents (e.g. .docx) for collaboration purposes

  • When a document is uploaded:

    • It is saved to Box via the API

    • We store the file_id and metadata in our own database

  • The user interface (our app) allows users to:

    • Preview documents (via embedded Box preview)

    • Edit documents (in Word Online)

🔐 Access Design:

  • All Box operations are handled by a single Box service account

  • End users do not have Box accounts

  • When users click “Edit,” we want to redirect them directly to an Office Online editing session for the document

❓ Key Question:

Is there any supported way to generate an editable Office Online link via the Box API that does not require the end user to log into Box?

If not, is there a workaround — such as using App Users, JWT auth, or pre-authenticated sessions — that would allow Office Online editing to occur in a seamless way, without exposing Box login or requiring users to have Box accounts?

We understand Box requires authentication for editing, but we’d like to confirm if any exceptions or patterns exist for fully abstracted document editing using Office Online while retaining Box for storage and file control.

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