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Question

Account

  • August 7, 2025
  • 1 reply
  • 121 views
N

I have a box enterprise account as part of one my company’s seats. Whenever I try to login, I am told my email is not linked to an account and directed toward creating a free business trial account. I have logged in before and was even able to rest my password. Now I’m unable to access anything.

1 reply

Rona Box
  • Rona Box
  • Community Manager
  • August 7, 2025

Hi ​@NadiyaGSTI, 

Welcome to Box Community, and we’ll be assisting you resolve your login error. 

I went ahead and submitted a new case, someone from Box Product Support team will reach out to you through email to help address your login error. 

 

Please keep an eye out, and we will reach out through email. 

 

Thanks for posting! 

 

 

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