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Question

File Properties Not Found

  • August 7, 2025
  • 1 reply
  • 27 views
L

I recently got a new work laptop.  Now every time I try to copy a file from my desktop to Box Drive I get an error that the properties will not be copied, although it still allows me to copy the file successfully . Prior to this laptop I had never received this issue.  Any advice on how to resolve this?

 

    DonHammons

    1 reply

    Rona Box
    • Rona Box
    • Community Manager
    • August 9, 2025

    Hi ​@LJAdkins, 

    Welcome to Box Community, and we’re glad to help address the error while you move files in your local Box folder. 

     

    To fix this, kindly reset your Box Drive manually:

    1. Exit Box Drive (if it is running). If necessary, use Task Manager to end the Box.exe process.
    2. Ascertain whether any files exist in C:\users\[USERNAME]\AppData\Local\Box\Box\unsyncedFiles. These are files that have not been uploaded to Box. If these files do exist, and if you want to keep them, copy them to any location outside of C:\users\[USERNAME]\AppData\Local\Box\Box\ (such as your desktop). Proceeding with the steps below deletes these files.
      • You may need to show hidden folders to see \AppData.
    3. Delete this folder: C:\users\[USERNAME]\AppData\Local\Box\Box.
    4. From RegEdit, delete the registry entries under HKEY_CURRENT_USER/Software/Box/Box to clear Box preferences.
    5. Restart the Box Drive and follow the prompt to log back in.

     

    Please launch Box Drive and log in, then try to move your file again. 

     

    Hope it works, and we look forward to hear back from you! 

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