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Dear Box Support Team,

I am experiencing an intermittent connection issue with Box Drive. After quitting and relogging into the application, it functions normally; however, the error message "Your device couldn’t connect to the server. There may be a problem with the server or network." reappears after approximately 6-8 hours.

This recurring issue disrupts my workflow, and I would appreciate your assistance in resolving it.

Thank you for your support.

Hi ​@abhinand_n, 

Welcome to Box Community, and we’re glad to help with your Box Drive connection error. 

 

As we begin to troubleshoot, we’d like to start with the few details about this error: 

  • What is the Operating System running in your machine? 
  • See if you’re running Box Drive’s latest version. 
  • Can you take a screenshot of this error and attach it in this thread. 
  • Kindly submit your Box Drive logs. (You can follow the instructions according to your Operating System.)

Thanks for posting, and we look forward to your reply!

I am sorry I can't disclose the box drive logs but the rest of the details have been given below

Box-drive version : 2.46.241-Box version

Screenshot of error

the os version currently running

I am sorry I can't disclose the box drive logs but the rest of the details have been given below

Box-drive version : 2.46.241-Box version

Screenshot of error

the os version currently running

​@Rona Box 

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