Support Forum

Hi Team, My free storage was 50 gb long time ago. Why does it down to 10 gb?  

Hi , i bought a new Mac and used Time Machine to transfer everything on it from my previous backupFrom this point Box started to duplicate files randomly I tried to reinstall Box Sync but didn’t helpedIt’s terribly annoying and frustratingAnyone can help ?ThanksMarcoPS diagnostic was ok=========================================================================User ID: 191604491Current User Time: 1748615731=========================================================================PART 1 of 3: Testing ping to different Box hostnames...-------------------------------------------------------------------------Checking ping to https://app.box.comPings: 239, 261, 254ms.Minimum ping: 239ms. Maximum ping: 261ms. Average ping: 251ms.-------------------------------------------------------------------------Checking ping to https://ent.box.comPings: 282, 231, 282ms.Minimum ping: 231ms. Maximum ping: 282ms. Average ping: 265ms.-------------------------------------------------------------------------Chec

このメール確認リンクは有効期限が切れています。とリンクを押したら出ました。メール確認リンクを再送していただけますでしょうか。

When I try to “Submit a request,” I get the message:Your organization has requested that you contact your internal Help/Service Desk.Please contact them directly for further assistance.Click here to view tickets on which you are already copied. This is about a box.com web page, namely:  https://support.box.com/hc/en-us/articles/360043697434-Uninstalling-Box-Sync-ManuallyIn the Mac section, under “Delete the Box Sync password items in your Keychain”Step 2 has a typo: “Keychanis”. Step 3 states, “On the bottom left, below Category, click Passwords” In Sonoma 14.7, that Keychain Access window has “categories” as tabs at the top, including:  All Items, Passwords, Secure Notes Maybe also suggest typing in the top-right search box, “box”.Thanks.

Hello,I am trying to set up a secure cloud to cloud file transfer from a site called Newforma Info Exchange.  It offers Box as an option.  When I click “connect to Box” the following error is shown (attached screenshot).   

Hi.I am contacting you because I have an urgent issue that needs to be resolved quickly. The error details are as follows.A problem has occurred. Box Drive needs to quit. Please send the logs so we can troubleshoot and help improve the product. If the problem persists, please contact Box support for further troubleshooting. I ‘m able to log in and operate on the web.I’ve tried reinstalling and clearing the cache data, but the issue persists.I would appreciate it if you could provide a solution.

Have thousands of files we need to migrate from a commercial version to a gov version per our federal contract requirements. 

It’s really silly that Box doesn’t have a formal support ticketing process and they make you dig for answers. I have a new user that did not receive the verification email. Need assistance.

One of our users is not able to see a folder via box drive on his computer, but is shows up on Box.com when he logs in.

We would like to remove the unused 20 Seats from our box account

I would like to request assistance in recovering administrative access to our Box account. Unfortunately, the primary account administrator is no longer available, and we do not currently have access to the necessary credentials.How could I restore administrative access to the account or reset access controls. Please let me know if any further information or documentation is required to process this request.

He instalado la nueva versión de Box y ahora recibo un mensaje de que BonxSync no se ha podido desintar cada vez que abro el ordenador.

H Just testing new Microsoft Surface ARM based laptop, just wondering hwen Box will have support for these devices.   Thanks

Hi All,  Is there a way to OCR the PDFs already uploaded in BOX ? Is there a workflow or app i can bolt on.  Stelios

Dear Box community,A shared folder at my work with very important documents has disappeared. Do you know how to recover these? The trash is empty and there is no trace that the files or folder ever existed. Thank you for your help,Greg

I noticed a series of perplexing behaviors occurring in Box today (Monday 3/4) that I'd like some assistance digging into. 1. Box suddenly began sending "Upload Exceeds Storage Quota" errors to myself and another user 2. When I checked my account storage cap, it said that I was at 178GB/100GB. We do use a large amount of data, but it seems strange that I am able to go over the data cap by almost 2x 3. Another user on my team is far below the data cap, but they are getting the same message as well 4. I noticed a large portion of our file/folder directory locations were suddenly changed as well, without any user input.I was able to get my account-storage increased to 200GB, but I'd still like some assistance digging into why our file structure was suddenly changed, and why a separate user suddenly had the same data-cap error message despite having nearly 100GB of storage available.

I would like to add Fractioneer.co to my domain list

HiOne of our users lost access to client folders. The client re-added her and she got the invites. When she clicks on the invite email she is taken to a page not found error. Just wondering if others have seen this?

Good afternoonI was able to open all box folders and files from within my document on my laptop.From yesterday the box icon on my laptop is empty.Any bodies assistance would be most appreciated. 

I am trying to use box to share a large file with an external company. I have copied the link to the file and emailed it to them and also added their email address directly to the file as a collaborator. When they try and click on the link they get a very long loading time and eventually get the following screen:This has been happening for a week. I have tried sending the link to my personal email address and it works ok. Do you know why they are getting this error message as I have no other way to send them this file?

I was invited to use Box, created my login, logged in, and now I am stuck in this ridiculous BoxSupport interface that couldn’t be more lame.  Wasting time reading documents, I see there is supposed to be All Files somewhere...where is this? (not in profile, not in my activities, it’s not under box status, etc., etc.,).

I had received a link from my state’s employment development department, in order for my company to submit requested documents. I was under the impression that I would have unlimited free access as I was only using the platform to upload forms to my State’s Employment Department account. I got charged for a year account. How do I received a refund?

Hi,We signed up for a Box.com business account with 3 users and then we purchased an additional seat, totaling 4 users.  We were able to invite 2 of the 3 additional users but are stuck on the last one.  The accounts were previously box.com personal accounts and I followed the steps to invite them to the business account.  The final account we are trying to add is a personal pro account.As I said 2 of them worked fine but we are having trouble on the third.  Initial attempts to invite the last person were telling me, as the Admin, that I did not have permissions to invite anyone.  I had just invited the other two and it worked fine.  I kept attempting to invite the third person but nothing changed.  I have confirmed I am still the primary admin. Error received even though I am the primary adminNow, it’s telling us we have 22 out of 4 users?  It only shows the 3 users we currently have added.  There are 0 external users as well.  What is going on here? 22 out of 4 users but only 3 of us

This is the first time I've downloaded and installed Box Drive. After logging in, I get this error. I'm using Windows

I work in higher ed administration, and we use Box to store student uploads. Our current process includes a team member creating a folder for each individual student, and then giving Previewer Uploader permissions to each student’s school email address. I’d like to know if there is a way to automate this process. I have an Excel sheet that contains the name of the students and their email addresses, and ideally, I’m looking for a function that would use the name column to create a Box folder, and use the email column to generate permissions. Is there a current Box function that might work with these purposes? Thank you!