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Question

I can't login my other Box account

  • August 27, 2025
  • 1 reply
  • 102 views
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I have a business gmail account that I used to login in Box, but when we finally got our own domain and my main email was updated, I can no longer login using the old email in Box. How do I update the email associated in Box to my new email?

      1 reply

      Rona Box
      • Rona Box
      • Community Manager
      • August 27, 2025

      Hi ​@dannison, 

      Welcome to Box Community, and we’re glad to help with your login issue. 

       

      To get a closer look, I’ve submitted a new case and someone from Box Product Support team will reach out to you through email. Please keep an eye out and we will be in touch. 

       

      Thanks for posting, and we hope to get this sorted out very soon! 

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