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Question

Install error

  • May 23, 2025
  • 4 replies
  • 71 views

I am trying to install Box and am getting this error message.

 

The configuration data for this product is corrupt.

 

Any idea what’s causing this?

4 replies

Rona Box
  • Community Manager
  • May 27, 2025

Hi ​@SteveNeu

Welcome to Box Community and sorry to hear about your error installing the Box Application. 

 

For more context, could you specify which Box Application you’re trying to install? Also, what is the Operating System running in your machine?

 

Additionally, you can install the most up to date Box Apps version here

 

Thanks for posting! 


  • Author
  • New Participant
  • May 27, 2025

HI Rona,

Thank you for your reply.

 

I’m trying to install Box Drive using BoxDrive.msi that I downloaded from the same link that you sent. I’m running Windows 11.

Thank you!


  • New Member
  • May 27, 2025

I’m having the same problem, could anybody help us?


  • Author
  • New Participant
  • August 31, 2025

Hi ​@SteveNeu

Welcome to Box Community and sorry to hear about your error installing the Box Application. 

 

For more context, could you specify which Box Application you’re trying to install? Also, what is the Operating System running in your machine?

 

Additionally, you can install the most up to date Box Apps version here

 

Thanks for posting! 

 

I have not received an answer to this. I’m still waiting after 3 months!!!!

I’m trying to install Box Drive using BoxDrive.msi that I downloaded from the same link that you sent. I’m running Windows 11.