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Question

Regarding the issue that "Used Storage Space" does not change after deleting a file and the file cannot be uploaded.

  • May 23, 2025
  • 2 replies
  • 155 views
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In my current account, "Used Storage" has reached the maximum limit of 10GB and I am unable to upload files.
I have deleted files larger than 1GB to solve this problem, but the "Used Storage" has not changed from 10GB yet, so I am still unable to upload files.
Please let me know how to solve this problem.

      2 replies

      C
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      Hi there,

      Welcome to Box Community and glad to help!

      Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.

      In the future, if you experience incorrect storage, please let us know in this forum.

      Hope it works!

      B
      • Bam Music USA
      • New Member
      • August 29, 2025

      Hello:

      I have the same issue right now. I deleted over 30 GBs of files for a 100 GB account but the space is not freed up.  I need it for a project immediately. Can you please fix the storage count asap?

      Thank you,
      Sharon

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