In my current account, "Used Storage" has reached the maximum limit of 10GB and I am unable to upload files.
I have deleted files larger than 1GB to solve this problem, but the "Used Storage" has not changed from 10GB yet, so I am still unable to upload files.
Please let me know how to solve this problem.
Question
Regarding the issue that "Used Storage Space" does not change after deleting a file and the file cannot be uploaded.
Hi there,
Welcome to Box Community and glad to help!
Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.
In the future, if you experience incorrect storage, please let us know in this forum.
Hope it works!
Hello:
I have the same issue right now. I deleted over 30 GBs of files for a 100 GB account but the space is not freed up. I need it for a project immediately. Can you please fix the storage count asap?
Thank you,
Sharon
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.