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Question

about two-step verification

  • August 22, 2025
  • 2 replies
  • 186 views
8

Hi, team.
I canceled my mobile phone contract and changed my phone number, so I cannot verify the two-step verification code.
Please tell me the steps I need to take to log back into Box. Please also tell me what I need to be careful about when doing so.
Example: Registering a new account, changing two-step verification

    2 replies

    Rona Box
    • Rona Box
    • Community Manager
    • August 22, 2025

    Hi ​@8810Ha, 

    Welcome to Box Community, and we’d love to help regain your Box access! 

    We can help disable your Multi-Factor Authentication. To do so, please reach out to Box Product Support team using your email address that’s associated to your affected Box account.  

     

    Thanks for posting, and we look forward helping you resolve your login issue. 

    8
    • 8810Ha
    • Author
    • New Participant
    • August 27, 2025

    Hi Rona Box,

    Thank you for your response.

    The member having trouble with Multi-Factor Authentication is part of the same project team.

    Can I send the member's email address and have the Multi-Factor Authentication disabled?

    Also, if the person needs to contact directly, could you please provide the contact information (URL)?

    Thank you.

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