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Question

Adding a new user

  • May 23, 2025
  • 2 replies
  • 278 views
C
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I am the admin of our account and I am trying to add a new user. When I send her the confirmation email to set up her account, she isn't receiving anything. We've checked junk and resent many times.


Thank you!

      2 replies

      C
      Forum|alt.badge.img

      Hi there, 

      Welcome to Box Community! 

      Looks like the same issue has been addressed through Live Chat a while ago. And if it's for another user please let us know and we'd love to further assist.

      Thanks for posting! 

      V

      I have a starter plan with 3 users, but when I tried to add the third user it says : 

      Managed Users 2 - 1 seat remain and when I click to view managed user it says 

      Managed Users (25)

      Managed users are employees in your Box Enterprise. They often share your company domain(s) and require a greater amount of control. Learn more about managed users.

      25 of 3 seats used. Buy more seats - I added only 1 of them where are those 25 users from? 

       

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