I am the admin of our account and I am trying to add a new user. When I send her the confirmation email to set up her account, she isn't receiving anything. We've checked junk and resent many times.
Thank you!
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Hi there,
Welcome to Box Community!
Looks like the same issue has been addressed through Live Chat a while ago. And if it's for another user please let us know and we'd love to further assist.
Thanks for posting!
I have a starter plan with 3 users, but when I tried to add the third user it says :
Managed Users 2 - 1 seat remain and when I click to view managed user it says
Managed Users (25)
Managed users are employees in your Box Enterprise. They often share your company domain(s) and require a greater amount of control. Learn more about managed users.
25 of 3 seats used. Buy more seats - I added only 1 of them where are those 25 users from?
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