Skip to main content
Question

How to automatically restore entire folders from version history on Box

  • August 28, 2025
  • 2 replies
  • 60 views
L

Hi everyone,
I recently had a ransomware attack on my Windows PC: the encrypted files were unfortunately synced to Box.

I know that Box keeps a version history for each individual file, but I have thousands of documents spread across multiple folders.

My questions are:
👉 Is there a way to automatically restore entire folders (or all previous versions of files at once) instead of recovering them one by one?
👉 If so, what is the recommended method (web interface, Box app, API, or via Box Support)?

Thanks a lot in advance for any help 🙏

DonHammons

2 replies

Rona Box
  • Rona Box
  • Community Manager
  • August 28, 2025

Hi ​@LucaR, 

Welcome to Box Community, and thank you for raising this concern.

 

If you have not already, we recommend that you quit any active Box applications and scan your system for malware.

 

Ransomware can impact content in a number of ways including deleting, encrypting, or renaming files. If you have determined that content was deleted we can assist in recovering this data.

 

If your content was impacted in a way that resulted in the creation of new versions or the renaming of files, the Box Service does not collect the necessary data for Personal, Personal Pro, and Starter accounts that would enable us to assist in reverting your content. If you have a Personal Pro or Starter account you may use version history to manually restore the original versions of your files. Personal users may upgrade their account to receive access to version history.

 

Thanks for posting! 

L
  • LucaR
  • Author
  • New Participant
  • August 29, 2025

Hi, thank you very much for your reply.

 

In my case the ransomware did not delete files, but only renamed/encrypted them by changing the extension. On the Box web portal I can see that all those files are now marked as “Version 2”, so I assume that the previous, uncorrupted versions should still be available.

 

I would like to ask for clarification:

 

  • If I upgrade to a Personal Pro plan, will I be able to recover these previous healthy versions?
  • Is there a way to restore entire folders (all files at once), or will I need to restore each file manually, one by one?

 

 

Thank you again for your support.

Terms & ConditionsAccessibility statement