Support Forum

How do I actually get in touch with a box support specialist via phone or chat.  Seems that after the support "update" all options to actually reach support have disappeared.  I need some questions answered and need to know how to contact box.  I am not interested in filtering through countless forum posts just to get assistance on an issue I am having with a software I pay for. 

Hi all. I work with a large circuit of customers who ask for Hi Res images that my company has stored on BOX. I have been sending password-protected links containing folders to those images, during which I always select “anyone with the link can view & download,” and then the customer should be able to download non-watermarked images. However,  there are a handful of clients that are unable to 1. download the images after entering their password, (they only see “log in/sign up” where the download button should be) or 2. Can download the images, but the watermark is still there. This is not the case for most, but the number of customers with one of these two problems is growing. Can anyone advise on how to trouble shoot and fix this problem?

I can access Box drive on my Mac laptop but am currently unable to sign in to Box app on my iPads.  I have tried deleting &  reinstalling the app & have tried changing password but am still encountering the same problem. I enter my email address & password & just get spinning circle as it tries to load. Occasionally (1 time out of 50) it will sign in but I am not doing anything differently when this happens. I am using an iPad Mini 6 (OS 18.5) & iPad Air (OS 18.3) & am on home fibre WiFi. Please can you tell me how I urgently solve this problem. Thanks

Complete files that are saved in folder folder , while accessing it throws and error saying file has been moved , renamed or deleted ..But as per my verification its totally related to connectivity from my office network to Box cloud , once after complete system restart , the files are able to access .

my email verification timed out and I am now at an utter and complete loss as to what or how to do next

I am having issues with Box and my integration with Salesforce.  I am not happy with the lack of support or information that was provided.   I would like to cancel the upgrade and go back to the level we were at.  I have been trying to create a ticket but not able to. 

I use Box Drive with Mac OS and recently not all my files show up in Finder.  When I search I can find them, but only some folders appear in finder, not the complete list of all of our Box content.    I want to know if there is a way to reset this so everything appears in Finder. 

Account setup failure - I received the confirmation email and clicked the link 1 minute after it was received (telling me I had 15 minutes) and when I click it takes me to a link that says the link is expired. Again, received email at 1:12 PM and at 1:13 PM it says the link is expired and to contact an administrator. I don’t have an administrator for this. 

作成したファイルがエクスプローラーに表示されません。BOXには表示されます。フォルダを作成してから半月が経ちました。

Dear Team, I am unable to access a file that I was able to access since long timeI am forced to log out and when I try to log in I get an "Invalid login credentials" message.I have requested a password change but have not received a reply.The email address I have set up is disabled because was for my old company Can someone please help me because i have a lot of important files in my old Box drive ?Thank you in advance.

The user is not receiving the invite email after several tries - It is not being caught in spam.

「BOX DRIVE」cannot be installed. The error message is「An error occurred during the installation of assembly component {22D75DAD-658C-3109-91F7-4CB1A0729109}. HRESULT: 0X800736FD」  My computer's OS is "Windows 11 Pro".The CPU is "Intel Core i7".The RAM is 16GB.The .NET Framework version is 4.8.09032. I meet the necessary requirements. Could you please advise me on how to respond?

Hi, I’ve recently made a Box.com Business account. I am on the 14 day trial.  I am trying to use the Box Shuttle feature to transfer all my files from Dropbox to Box.com. I’ve read the guides and looked at the forums, but I cannot get the Box Shuttle integration to work properly. It keeps looping me back and forth to the website log-in and stating that my integration could not be verified. Could you please resolve this for me? I need it fixed as soon as possible. Thank you so much.

I have been sending Box Invitations to a shared External group of people.  A few questions:1 - how long does an invitation stay pending before it goes away?2 - Is there a way to see who / when I sent invitations that weren’t accepted? I forgot to update a spreadsheet and am backtracking!   Thank you! 

Hello,I am very tech illiterate.  I used to have the Box icon where I could create a file in Word, Excel, etc and then do a “save as”.  A very handy Box icon would pop up and then I could save my newly created file directly to Box.  I cannot figure out how to get that Icon back.  Any help is greatly appreciated.Regards,Elizabeth

ファイルの削除権限がないですが、どこに問い合わせすればよいですか？

確認用メールの15分が切れてしまったので再送信おねがいします

Can someone help how to reset my MFA? I have a new device and still have access to the old device. I want to reset my box MFA before I lose the old device. Can I do it on my own?

Signing is complete with boxsign and you receive a completed email, but some people cannot download the signed document from the email.Not everyone can't do it, but some people can't download it.If some people cannot download, some people have received an email, but  cannot download anything even if some people press the document name in the email.

Hi, I am looking for any information on encryption key rotation.

I ran a User Activity report and selected Shared Links > Shared link email sent. The date range was set Last 7 years. The report came out completely empty with zero records. This a business account that's been around since 2014 and has 13K+ shared links. I can't imagine that none were sent via email. Is this a reporting bug or is it possible that this report is accurate?

Dear support team, I have been using box drive on my desktop (windows for several months) and have always been able to access the files when offline. Since this morning, I get an error when I try to open a file from box for all different formats (xls, pdf, docx...). As soon as I am online again, the files open up perfectly. What can I do? Best, Tom

Specs:MacBook Pro, MacOS Ventura 13.7.6 Box Drive v2.43Issue:Box Drive is not appearing in Finder window under Locations after installation Box Drive is not appearing in menu barMore Info:Box Drive is running in the Activity Monitor - 5 processes in all Cloud Storage is checked in Finder > Settings > SideBar Restarted machine several times After force quitting all Box processes in Activity Monitor and removing Box from Login startup and then restarting machine, I was able to uninstall with BoxResetTool and reinstall but Box Drive is still not showing up in Finder or in the menu bar

Every time I upload a file I receive the same error message and and error box appears on desktop.The file is not open or in use and it does actually upload.

At IBM we have a deactivated user as they have left the company. We had box links attached to education that has disapeared along with this user and can no longer access those links.Would we be able to  reactivate these links and files?