I got an error message and I reported back to Box. Box said " you need to have an open support case to have this investigated. click here". I clicked but it goes in a circle of support community. I don't know how to get an open support case. Please help!
Question
how to have an open support case
Hi there,
Welcome to Box Community and glad to assist!
Please note that your ability to submit a support case varies according to your account tariff. https://support.box.com/hc/en-us/articles/360043693474-Box-Product-Support
For context, can you tell us more about your error?
We'd love to hear back from you!
Thank you for the response! I believe it was something like “ box could not update”. I don’t have that message any longer but from reading some of other people’s past post it seems the similar. I could not get the answer from the posts , so I asked here.
Box said it could not update my Box Drive to version 2.37.142 today, 12/20/2023. The log files were just sent. This is wlemery0626@gmail.com.
Box said it could not update my Box Drive to version 2.37.142 its been like this for months I tried to uninstall and reinstall but I can't uninstall it as it says it's missing a file see screenshot below any advice?
I’m having this problem now too.
It’s pretty sad that the app send you to the site and then you can’t do what it tells you to.
How do I open a support case? It’s not complicated.
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