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Lost Folder

  • September 16, 2025
  • 1 reply
  • 117 views
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I find the Box support a tedious and tiring experience...You can’t get hold of them for help!

Hopefully I can get help here...

A folder that has all my saved work and archive has suddenly gone missing. Where has it gone and how can I get it back? 

      1 reply

      Rona Box
      • Rona Box
      • Community Manager
      • September 17, 2025

      Hi ​@Matt Austin, 

      Welcome to Box Community, and we’re sorry to hear about your difficulties creating a support case. 

       

      Upon review, it indicates that you have already collaborated with one of our team members. Since you have created a new case, please keep an eye out and someone from Box Product Support team will reach out through email. 

       

      Thanks for posting, and we hope to get this sorted out very soon! 

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