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Question

Email for 2fa not working

  • September 15, 2025
  • 1 reply
  • 109 views

Hi,

I’m trying to enable 2fa for my account so I can install a custom automation app.
It says it’s trying to send to the default email, so I verified that the email address this account is associated with works and I even got the box community welcome email and so on but I did not get the email for the confirmation code.

How would I get this looked into?

    1 reply

    Rona Box
    • Rona Box
    • Community Manager
    • September 16, 2025

    Hi ​@FGAdmin, 

    Welcome to Box Community, and we’re glad to assist! 

    It indicates that you have already collaborated with one of our team members. Since you have created a new case, please keep an eye out and someone from Box Product Support team will reach out through email. 

     

    Thanks for posting, and we hope to get this sorted out very soon! 

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