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Question

I can’t log in to Box

  • September 14, 2025
  • 1 reply
  • 121 views

I can’t log in to Box with my account and password, it always shows ‘authentication invalid.’ I can only log in using Google.

      1 reply

      Rona Box
      • Rona Box
      • Community Manager
      • September 15, 2025

      Hi ​@yan930301, 

      Welcome to Box Community and we’re here to assist resolve your authentication error. 

       

      I’ve submitted a new case and someone from Box Product Support team will reach out to you through email. Please keep an eye out and we will be in touch. 

       

      Thanks for posting, and we hope to get this sorted out very soon. 

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