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Question

verification email expired in 3 minutes

  • September 7, 2025
  • 2 replies
  • 61 views

Hello,

can you please resend the verification email. It expired in less than 5 minutes and I cannot sign in. Thank you.

2 replies

Rona Box
  • Community Manager
  • September 8, 2025

Hi ​@Beiden

Welcome to Box Community, and we’re happy to assist verify your Box account. 

 

Since we can no longer resend your verification email, you can initiate a password reset to receive a new link and complete your password setup. 

To reset the password for your Box account, follow this process:

  1. Visit https://app.box.com/reset and enter the email address associated with your Box account.
  2. Check your email, you will receive an email with a link to reset your password.
  • Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
  • If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address
  • Also, check your spam folder in your email client for this email.

 

Hope it helps! 


  • New Member
  • September 15, 2025

This does not help.