Hi Jeff,
Welcome to the Box Community! I'm happy to help.
Sometimes confusion gets along the way and I suggest that you use the correct email address for the invitation.
Also, need to find out how this email of the collaborator got associated with your name. Best thing is to ask the collaborator.
Best,
I am having the same issue as Jeff, but the name associated with the email is a third party who I don’t know. The email address belongs to a collaborator outside of my organization who has asked but has no idea how the name got associated. Is there a way I can correct this on my end? Does the name associated have any impact on the security?
