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Question

Wrong name associated with an email address

  • May 23, 2025
  • 2 replies
  • 124 views
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When I tried to invite a collaborator and entered that collaborator's email address, for some crazy reason, my name (I am the owner) is associated with that email address. But that is NOT my email address. It is the email of the new collaborator. How can I ameliorate this puzzling issue?

      2 replies

      Forum|alt.badge.img

      Hi Jeff,

      Welcome to the Box Community! I'm happy to help.

      Sometimes confusion gets along the way and I suggest that you use the correct email address for the invitation.

      Also, need to find out how this email of the collaborator got associated with your name. Best thing is to ask the collaborator.

      Best,

       

      • MaddenFP
      • New Member
      • September 15, 2025

      I am having the same issue as Jeff, but the name associated with the email is a third party who I don’t know. The email address belongs to a collaborator outside of my organization who has asked but has no idea how the name got associated. Is there a way I can correct this on my end? Does the name associated have any impact  on the security?

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