Support Forum

I have added the Box add-in to Outlook and saved emails to a Box folder.  Once in Box, is there a way of selecting the email and viewing it (rather than downloading it and opening it via Outlook or other mail application)?  It would be good to be able to see the content of an email fairly quickly when you have numerous emails in the same folder. Thanks 

Our firm name is changing.  How do I update our account to reflect the new domain name and new email addresses?

I haven’t logged into box in years, but I did today and I see many of my directories are empty.  I know they were there at one time.  The directory structure is there, but when I click the directory it just says I can upload files…. Do files timeout after a certain period?

I'm not seeing 'make available offline/online option' anymore. I used to see them. But I can't toggle on and off on these options by right-click on the each folder.  I tried reboot my computer, also I terminated and re-open the box application. Still the problem is not revolved.    FYI, the version of Box I have is '2.16.298'  

Need to remove admin from a folder as the admin no longer works at our company 

Upon launch of Box on Mac OS Sequoia (15.5) I am getting the following error:Failed to create internal socket. Your file permissions may be incorrect. Please contact Box Support if this continues.Anyone having the same issue? Any help is highly appreciated.

Box failed to update on my Macbook running Sequoia. Here is the message "Box Drive has failed to update to version 2.46.241." Please create a support ticket for me.

I’m trying to figure out if I will be able to use Box Sign for our particular use case. I’ve read all of the support articles and online courses that I can find on the topic, and I’m still confused. Basically, we need our students to be able to initiate an approval process (Ready-Sign Link) where they enter information about courses that they want to add. Which courses and the number of courses could vary from student to student. The student also needs to be able to identify the instructor for each course because the instructor needs to approve. And then, when all instructor approvals have been received, it needs to go to the student’s advisor to approve. And finally, be sent to the Registrar’s office to process.Is something like this possible using Box Sign? I’m getting tripped up on:    The variable number of instructor signers    How to make the form fillable by the student first, then to all the instructors in parallel, and then to the adviser only after all instructors have sign

 I want to enable Box Verified Enterprise on my account and change the domain as follows. How can I do this?such as companyname.ent.box.comI don't know who to contact, so please let me know.

My manager has sent me an “invitation to collaborate” for a folder.  He entered my email address used for Box and set it as “Invite as Editor”. I accepted the invite (a few times) and I am still unable to view the folder.  Any ideas?

I am up to step 3 point 11 of https://support.box.com/hc/en-us/articles/360044681354-Deploying-Box-for-Teams-in-your-Enterprise.  The save Button is greyed no matter what I do.  Step 1 &2 have completed.  I can add BOX to Teams.  When I try to add it to a chat or team, the tab cannot be created but only has one message: "The Box app is still performing a one-time setup for the files tab, please wait a moment or two and try again!". Please help.

HiI am trying to find out the source of truth for the number of files I have in a shared folder.I am using a macbook.If I use the find command in my terminal on the Box-Box shared mount point i.e/Library/CloudStorage/Box-BoxI consistently get a value of 1,656,001. From the Box GUI it says 1,745,856 and from the box csv report it is 1,779,637.I think I am hitting a limit using the find command. Is this the case? and what is the best way to determine which is the correct value?ThanksKind regardsKevin

Dear Sirs, I uninstalled the old version but I cannot to install the BOX new version. Could you please support to me about this subject?. Below you'll find the picture. Thanking in advance Maximo de la Cruz  

I am getting an account storage limit reached?

 (picture from my Box Admin Dashboard) Am I correct to assume that I have one (1) more Seat available? If yes, I could use some direction as to how to add a person that I would like to provide access to our files in Box. Thanks Todd

My favorite files and folders are not shown as My Collections since the new UI started. The message says "Failed to load collections Retry" and I never succeeded to load anything so far. I tried to create new collections, but it fails again and again, too. Also My tasks cannot be loaded. I can't use these functions and it is very inconvenient. How could it be fixed, please? 

The user’s Box document shared link has been expired already.  Can Box Admin re-share the document from Admin Console?  Or is that only allowed to do by the user self?

Hello,I cancelled last week before my free trial ended, but today I was charged for the account. Please cancel my membership and refund this charge.

I canceled my account yet am still being charged. I cannot find a place to request a refund and for sure cancel. My client doesn’t use it anymore so I do not either. 

Hello I need a help on how to install or updated Box installation package to install on Surface Pro X. Thank you in advance Best Regards Adam

In file view, all text is too small. How do I change? 

I just created a free account and received a link from my client with a LARGE amount of data.  When I try to download, I get a message that says the files exceed the download limit of my account.  Can I just download directly to my computer rather than have the files “transfer” to my new Box account?

When will Box Drive be supported on ARM-based processor devices like the Windows Surface?

I’ve created a collection on my account. I am viewing images on another agency’s account. I’ve tagged images to add to the collection, but when I view the collection, it is empty. Can anyone help me troubleshoot?

I’ve had my box account for a while now, and I have had login issues before.The issues I had were related to having created the box account with my google account, and there was some issue with the google login and I didn’t have a password set.After I created a password the issue was solved.Today the same thing happened, tried to login the MacOs plugin and nothing happened. Went to the account settings and it said I didn’t have a password, but also there was an error everytime I tried to create a password.To avoid the whole google login issues again, I added a new email address to my account and set it as the primary email, and removed my google account.Now my account is using my icloud email but doesn’t let me login because it either tries to login through the google login thing or it says my email “doesn’t match my google account”, even though there is no google account currently associated with my box account.