I received a file of drawings from a colleague of mine and to open them i was asked to enter my bank details for a 14 day free trial. Upon entering my details i was still unable to access my desired drawings due to an error in the app, hence leading to me believing the free trial did not work and did not start. I have not used the box app or entered it once since the incident and i have now been charged £500 for a subscription i did not know i had signed up for due to your app being faulty. I have spoken to my bank and the transaction is still pending meaning with your authorisation the transaction can be cancelled. Please help me and provide this authorisation. This is said message from my bank : I am sorry to hear about the inconvenience Vitalie,
I can confirm that the transaction in question is currently pending (a pending transaction is a payment that has been authorised but is still waiting for the merchant's confirmation or reversal) and the merchant has until 21 Oct 2025 by 02:06 PM to either cancel or collect the funds.
Hence, if you wish to expire the pending transaction prior to its clearing date; you’ll need the merchant’s authorisation, which can be: A void receipt Or A written authorisation, such as:“[Merchant Name] confirms we won’t claim the funds for the transaction made with card ending [****] on [dd/mm/yy] at [time], with [authorisation code], for [amount] and authorises Tide to reverse it.”
Please let me know if you have any questions.