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Question

Shared folders gone

  • October 8, 2025
  • 1 reply
  • 29 views
R

Hello!

I am no longer able to see the shared folders that were previously visible in my Box account. These folders were shared with me by other users, but they have recently disappeared from my view.

I have already tried logging out and back in, clearing my browser cache, and checking from a different device, but the issue persists.

Could you please help restore access to my shared folders or let me know if there have been any permission or sharing changes on my account?

Thank you in advance for your help.

DonHammons

1 reply

Rona Box
  • Rona Box
  • Community Manager
  • October 13, 2025

Hi ​@Roger, 

Welcome to Box Community, and we’re glad to help locate your missing shared folder. 

 

If a shared folder has disappeared, it can be of two things: 

  1. Your collaboration access has ended (could’ve expired or you were removed)
  2. The missing folder may have been deleted. 

To restore your access, kindly reach out to the folder owner. 

Anything else you wanted to ask about missing shared folders? Please don’t hesitate to reply in this thread. 

 

We’d love to hear back from you! 

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