Hi, one of my client cannot receive BOX Signs or notifications from us because his email bounces. It is a valid email though. I see that others here asked to be removed from a bounce list?
I dont want to share his email in this open forum, so I'd be thankful for someone from support to contact me.
Thanks in advance.
Claudia
Hi Claudia,
Welcome to Box Community and happy to assist!
I have created a new case and a member of our team will contact you through email. Please keep an eye out.
Thanks for posting!
Hi Rona
I am having the same problem. I have set up a trial file for colleagues to sign and it consistently gets bounced back from two of them. We all use Box frequently and within the same organisation, so I can't work out why the notification goes through for some but not for others.
Please could someone contact me to get this resolved.
Thanks!
Alyson.
Hello - same issue - one email gets bounced back when others go through.
Thanks,
John
Hello - same issue - one email account consistently bounces despite being a legitimate address within our organization. Would appreciate the ability to review and flush bounced addresses when appropriate, if possible, but either way I need assistance to be able to send Box Sign documents to one of our employees.
Thanks in advance,
Chad
Hello - I am having this same issue. an external invitee keeps being told “email address is not valid” when trying to sign up and access our shared room.
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