Email address bounces though valid

Hi Claudia, 

Welcome to Box Community and happy to assist! 

I have created a new case and a member of our team will contact you through email. Please keep an eye out. 

Thanks for posting! 

Hi Rona

I am having the same problem.  I have set up a trial file for colleagues to sign and it consistently gets bounced back from two of them.  We all use Box frequently and within the same organisation, so I can't work out why the notification goes through for some but not for others.

Please could someone contact me to get this resolved.

Thanks!

Alyson.

Hello - same issue - one email gets bounced back when others go through.

Thanks,

John

Hello - same issue - one email account consistently bounces despite being a legitimate address within our organization.  Would appreciate the ability to review and flush bounced addresses when appropriate, if possible, but either way I need assistance to be able to send Box Sign documents to one of our employees.

Thanks in advance,

Chad

Hello - I am having this same issue. an external invitee keeps being told “email address is not valid” when trying to sign up and access our shared room.