I cannot verify my email as it expires in under a minute. I have resent the link 3x and it did the same thing each time

I’m having this same or similar issue. I’m trying to verify a different email/account to access client files and every. single.time the page freezes. See screen shot. So I can’t quote the project without reviewing the files that I can’t access. It also takes 2-3 tries to get an email with the verification link.

Hi ​@EzriKahless, 

Welcome to Box Community, and we’re glad to assist! 

You could go ahead and generate a password reset link email to get a new link and setup your password. 

To reset the password for your Box account, follow this process:

1. Visit https://app.box.com/reset and enter the email address associated with your Box account.
2. Check your email, you will receive an email with a link to reset your password.

• Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
• If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
• Also, check your spam folder in your email client for this email.

Hope it helps, and please let us know how it goes! 

Hi ​@HRJohnson, 

Welcome to Box Community, and thanks for joining the thread!

Please try to reset your password to complete your Box sign up by creating your password. 

Should the issue persist, you could also try these troubleshooting steps:

• Use your alternate browser, incognito or private window will do. 
• Make sure your browser is up to date
• Clear your browser’s cache and cookies
• Restart your machine

Hope it works, and please let us know how it goes.