Support Forum

I’m attempting to synchronize a variety of folders between Box and my iPad. I use the iPad when at a job site, and may not have access to wifi. This works very well for some folders, but other folders show as continually “Downloading” and the Sync Activity shows “Saving Unsuccessful” for that folder. How can I troubleshoot, and ultimately resolve this problem?

A GEICO insurance adjuster had me try and upload some documents using Box, I created an account and tried to upload the one document to the shared folder and it says I don’t have enough storage space, which is incorrect because I only have one document. I need help getting this uploaded, it is time sensitive. Additionally, the lack of easy to use customer support is insane. 

 per https://support.box.com/hc/en-us/articles/360044193393-Admin-Transfer-Protocol-for-Departed-Admins, I need an "admin password reset link."  The admin on our account has left our organization; I am a co-admin, but need to be the main admin so I can disable that admin's access.   I have the info needed (again, per the link above) to request the link, including the invoice number, date and amount, and check number.   BUT: I don't see where I go to request the link.  I just keep getting sent to this forum.  What is my next step?

I have multiple customers reporting that they cannot access the BOX shared links that I send them.  My links are public, accessible to everyone with the link.  Experiation date 30 days, not yet expired.  All of these links work for me just fine, even if I open it on a computer not logged into BOX. These companies are all large government contractors with high-security standards.  They’re not going to adjust their settings for me, a lowly sub contractor.It appears something has changed with BOX that may be triggering their firewalls for the past month.  Can this be resolved?

Windows 11; getting this message and sent the log files. What do you recommend?

I am able to change the color and add a custom logo to my File Request form. Is it possible to customize the banner, beyond just the color? 

Hello I am having an issue with a Member that is NOT able to View Activity / Comments on .pdf or word docs.. 

Hello, Box tells me that I don't have enough storage - I do.  Other articles suggest that you can only fix this through box.  But, I can't seem to actually get to a place to submit request.  How do I get help?   Thanks so much,   Jill

I would like to open the CSV file in Excel of boxTools.Does Box have such function?*Sorry for poor English...

Hello - I am looking for the instructions on how to setup a collaborative box folder with customers. I don’t think that I have the correct level of access to configure this setting. Thanks, Audrey

our vendor forgot the password, after click the forgot password, didnt receive the email, can you help on this. Thank you.

I too have a 64-bit operating system, ARM-based processor and I am unable to Download Box drive to my Windows 11 pc.  Does Box  Support intend to create enhancements to correct this issue because we pay alot of money for this application. IO used Box Drive often on my old pc and it is more convenient than the Web based version please advise if this going to be addressed. 

Hi, I'm working on Box integration with my siem by using JWT. Created the APP, but wonder what Application scope needs to be enabled.    Thanks!

Dear all I wanted to send our box.com logs to our SIEM ( Alien Vault/ LevelBlue)  , but cannot find any good documentations on how to do it. Please advise Thank you for your help

When videos are posted for review, the player controls cover the video. This makes it difficult to accurately review the video because the content is covered by the controls, for at least the first couple seconds. Which means if you have an opening they want to watch, they can’t. If they need to proof read graphics/subtitles, they can’t. It really defeats the entire purpose of online file sharing.Why is Box covering my product with the player controls? Can’t they move them off the top of my videos?I see no option to do that. Is there a setting available? Thanks for any help. 

I was told that I needed to submit a support ticket. I cannot figure out how to do this.Help?

Hi Box Support Team,I need assistance creating public direct URL links for images. My goal is to add these links into an Excel file so I can provide them to the Buyerdock system, which requires the full direct image URL (typically ending in .jpg or .png) in order to pull the images correctly.Currently, the image URLs in my spreadsheet are generated with a shared link, but they open in the Box app viewer rather than pointing directly to the file path. Could you please guide me on how to generate proper direct URLs?Thank you in advance for your support.Senait

I want to migrate SharePoint data using Box Shuttle, but when I click the + button in the source folder's document folder, the subfolders under the document folder are not displayed. How can I display the subfolders?

Hello, how can I transfer the ownership of a folder hosted in Box Drive ?

i need help to reset my storage count

How do I (Co-Owner) notify users (Viewers) every time when a new file gets uploaded?

Due to a recent hacking of my Box.com account, most of my files were deleted. I need help restoring the box content back to its state on August 4th or early on August 5th please! Very Important!

changed phone number for 2FA.  please help

Good morning, over the last two weeks, I am only able to upload file sporadically. I try 3-4 times a day. I tried the items listed in trouble shoot and opened a tick with my IT, however, why is it sporadic? How can I fix this?  

Hi - I recently purchased a box subscription for my company but I believe we may already have one setup. I need help merging the two accounts.