Full storage but isn't

Hi there,

Welcome to the Box Community! I'm happy to help.

I ran a script to fix the file size count in your used storage and should be seeing the right file size count.

You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).

You can also check this article from our Box Support page about "Storage".

https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.

Best,

Hi, I am looking for support.  I am getting an error message that says my storage is full - 100gb of 100gb used - but when I look on my computer at the same folders and files in Box.  It shows just under 19GB?