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Question

Error Generating Account Backup Codes

  • November 19, 2025
  • 1 reply
  • 13 views

New user and encountering issues right off the back... any assistance will be helpful. 

 

1 reply

Rona Box
  • Community Manager
  • November 19, 2025

Hi ​@Sdv2

Welcome to Box Community, and we’d love to help with your login issue. 

Looks like you need help regarding your Multi-Factor Authentication so I opened a new case and a member from the Box Product Support team will reach out to you soon. 

 

Thanks for posting, and we hope to get this sorted out very soon!