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Question

Administrator account login restoration

  • October 7, 2025
  • 4 replies
  • 204 views

After completing the Microsoft Entra ID integration setup, I can no longer log in using the account registered during the contract (xxxx@gmail.com).
I can log in to Box using the account registered with Microsoft Entra ID (xxxx@xxx.onmicrosoft.com).
When I attempt to log in with the account registered during contract setup, I am redirected to the Microsoft authentication screen.
The account registered during contract setup is not registered with Microsoft Entra ID.
Since the administrator only has the account registered during contract setup, what configuration is required to enable login using that account?

      4 replies

      Rona Box
      • Rona Box
      • Community Manager
      • October 7, 2025

      Hi ​@cotton,

      Welcome to Box Community, and we’re glad to help with your login issue. 

      To help you further, I’ve submitted a new case and someone from Box Product Support team will reach out to you through email. Please keep an eye out and we will be in touch. 

       

      Thanks for posting, and we hope to get this sorted out very soon.

      • cotton
      • Author
      • New Participant
      • October 8, 2025

      Hi ​@Rona Box ,

       

      Thank you for your message.

      Since this is my first time posting, I was worried whether I would receive a reply, so I'm relieved.

       

      I believe the reason I cannot log in is because the “SSO required” setting is enabled.

      Therefore, I would like to request that the “SSO required setting” be disabled. Where should I submit this request?

       

      I am currently using a tenant during the free trial period, and I am unable to log in using an account with administrator privileges.

       

      Thank you for your assistance.

        Rona Box
        • Rona Box
        • Community Manager
        • October 8, 2025

        Hi ​@cotton, 

        Thank you for reaching out! 

        Please keep an eye out on your inbox, and a member from Box Product Support team will be reaching out to you to provide a resolution to your login issue. 

         

        We will get back to you as soon as possible.  

          • tahryahmd5
          • New Member
          • November 19, 2025

           

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