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Question

Need the Box.2.41.224.msi file because I can't uninstall box

  • November 20, 2025
  • 2 replies
  • 19 views
T

I cannot install the new version of Box. I previously used an older version of Box, but I accidentally deleted it. To completely remove any traces of the old Box installation, I deleted the related registry keys and all hidden files.
However, when I attempt to install the new version, the installer still recognizes that Box was previously installed—although I’m not sure where the information is stored—and it prompts me for the old installer file “Box.2.41.224.msi.”

If possible, I would greatly appreciate it if you could provide this Box.2.41.224.msi file. Alternatively, any guidance on how to resolve this issue would be extremely helpful.

    2 replies

    Rona Box
    • Rona Box
    • Community Manager
    • November 20, 2025

    Hi ​@Tatsuya Kubo, 

    Welcome to Box Community, and we’re glad to assist! 

    Before we begin to troubleshoot, could you please confirm your Operating System and its version? Also, the current Box version installed in your machine? 

     

    Thanks for posting, and we look forward to your reply! 

    T
    • Tatsuya Kubo
    • Author
    • New Participant
    • November 21, 2025

    Thank you for your continued support.
    I appreciate your assistance.

    First, my PC environment is Windows 11 Pro 25H2, and I currently access Box through the website.
    I accidentally deleted the Windows version of the Box application. To perform a clean installation, I have already removed all related files and registry entries.

    When I try to reinstall the new version of Box, I receive the message shown in the attached image, so I believe the deleted version was Box.2.41.224.
    Thank you in advance for your support.

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