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Question

Box Sync deleted a lot of my files

  • November 20, 2025
  • 1 reply
  • 13 views

I am using a box.sync for a long time. Today I found that the files that I was using on my PC dissapeared. I saw them online via web browser, but after a while the files disappeared from the server too. How to get them back?

1 reply

Rona Box
  • Community Manager
  • November 21, 2025

Hi ​@ja_krecik

Welcome to Box Community, and we’re here to help find your missing folders.

 

To look for the missing folders, try searching through your trash. 

  1. Log in to Box.com and navigate to your Trash/bin folder.
  2. Toward the top, click the Search Files and Folders
  3. In the box that displays, enter any search parameters.
  4. Check Only search inside of “Trash.”
  5. Press Enter.

OnlySearchInsideOfTrash.png

To sort and filter all items within the trash folder:

You can filter content by items you own, or by items you’ve deleted.  To do this, directly beneath the folder label (Trash), click the Items I Own (or Items I Deleted) down arrow.  Then click the option you want.

ItemsIOwnDelete.png

  • The Items I deleted filter displays all items you have deleted, regardless of who created or owns the item.
  • The Items I own filter displays all deleted items you own, regardless of who deleted the item.

Next, here’s are the steps to recover your deleted files: 

The steps below apply whether you’re selecting from search results or from all Trash items.

  1. Hover to highlight the row of the item you want. The More Options ellipsis () displays.
  2. Click the ellipsis (...).  Then: 
  • To return the item to its original location in Box, click Restore.
  1. At the prompt, click Okay.

RestoreDelete.png

 

Hope it helps, and please let us know how it goes.