Skip to main content
Question

Box hit an unexpected problem

  • May 23, 2025
  • 4 replies
  • 41 views
C
Forum|alt.badge.img

Received this Popup.

"Unfortunately you will have to manually upgrade to the newer release once this issue i resolved. Please report this issue to the Box User Services Team."

Could not find Box Users Services Team. 

What do I do -uninstall & re-install.

Why can I not access the box folders that were also saved on the PC? There is no Box folder anywhere.

    P

    4 replies

    C
    Forum|alt.badge.img

    Hi there, 

    Welcome to the Box Community!

    For me to check, may I please have a screenshot of what it looks like on your end? Could you please confirm if Box Drive or Box Sync is currently installed in your machine? 

    Looking forward in assisting you. 

    C
    Forum|alt.badge.img

    Box Drive is installed on my machine BOX3_067rg9qywu_cRghyXIqLFA.jpeg

    C
    Forum|alt.badge.img

    Any progress?

    All the folders that were synchronised between PC & Cloud no longer exist on PC!

    P
    • PhilippeDR
    • New Member
    • November 20, 2025

    Received this Popup.

    "Unfortunately you will have to manually upgrade to the newer release once this issue i resolved. Please report this issue to the Box User Services Team."

    Could not find Box Users Services Team. 

    What do I do -uninstall & re-install.

    Why can I not access the box folders that were also saved on the PC? There is no Box folder anywhere.

    i have the same issue - i made a ticket - but don’t know when it will be solved? 

    Terms & ConditionsAccessibility statement