Hi, we’re currently setting up our sandbox to mirror our prod environment, and we have the Box for Microsoft Office (Desktop) integration excluded from one of our prod Box shield rules.
We tried configuring this in sandbox and noticed it was not showing when we were attempting to search for it in the Box shield rule exclusion. I then tried searching in sandbox integrations to see if I could configure it but it didn’t show up. Same for prod.
Does anyone have any suggestions?
I was able to see it under my user account’s integrations but when opening under my admin account I don’t see the Availability Status/Configuration options that I see with other integrations.
Here’s what I see when opening with my admin account using the user account’s integration link:
