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Question

Confirmation email received but confirmation link blocked

  • July 16, 2026
  • 1 reply
  • 30 views
G

Hello Box Community,

I need to link an additional email address to my Box account.  After adding the new email address in Account Settings, I receive a confirmation email at my current default email address.  When I click on the verification link and try to log into my account, I receive a message from Box that “This email confirmation link has been blocked.  Please contact your administrator or support for more information.”  

I am the administrator.  I have no idea why the email confirmation link has been blocked.

Can someone help me please?

Thanks,

Gary

    1 reply

    Rona Box
    • Rona Box
    • Community Manager
    • July 17, 2026

    Hi ​@Gary, 

    Welcome to Box Community, and we are going to help with your confirmation email!

     

    It indicates that you have already collaborated with one of our team members, and you seem to have fixed the issue with our member. 

     

    Let us know in this thread if you need additional assistance!

     

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