My client don't receive password reset email

Hi ​@Vahid, 

Welcome to Box Community, and we are here to help make sure your client receives his/her password reset email. 

To reset the password for your Box account, follow this process:

1. Visit https://app.box.com/reset and enter the email address associated with your Box account.
2. Check your email, you will receive an email with a link to reset your password.

• Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
• If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
• Also, check your spam folder in your email client for this email.

Did your client used the same link to reset his/her password? If yes, don’t forget to check the spam/junk folder in case no email has arrived. 

We look forward to hear back from you!